Stage 1 - Work based written test Attended the assessment centre and completed some time written tests. This is easy if you revised well and work quickly. Stage 2 - Staff Interactive role play exercise This can be hard but as long as you relate and empathise with the customer in the role play it should be ok. Stage 3 - Scenario based interview I answered the competency based interview questions in the STAR format which is a must. I prepared myself by thinking of as many questions and scenarios as possible.

After passing the application and situation judgment test I was invited to do the written test. It was really easy I felt but just try to be quick and not spend too long on one question as they time you. Second stage was role play which some people say is the hardest part but I felt confident and I passed that. I had the actor play the role of a difficult customer who wants to vape, I just had to be friendly and kindly explain why it’s not allowed to vape , be patient and try to help the customer and make sure they’re on the right route. Final stage I felt was the most difficult, I really revised and prepared for it and came up with so many competency situation examples. On the day none of the questions I prepared for came up none the less I still have really good examples and answer , but I felt they rushed me and didn’t give me enough time. I felt the negative vibe of the interviewers from the second the interview started, they didn’t seem bothered and wanted it to end quickly. They stopped me one time in the middle of my answer and told me to hurry up which I thought was rude. I did not get the job and wasted almost a year with the whole process. I won’t be applying for them again, really bad recruitment process