*NOT ENTRY LEVEL* The interview process took about 1.5 weeks all together. First they ask you to go to their website and fill out a questionnaire and submit your resume, which is from what I assume, their initial screening process. If you pass their screening they will invite you for a first interview which is solely chat based. The Chat Shop individual who you will be chatting with will observe your response time, grammar, and tone. It is a friendly interview, which can be deceiving, especially as they are grading you on your ability to respond timely, as well as your grammar and mechanics usage. Even though they themselves don't follow their own rules. During this interview the chatter will tell you about the chat shop and inform you that if you are US, you are an independent contractor that HAS to be available 24/7. You will work in two 4 hour shifts, but are on call the remaining. And due to this, any appointments you may have during the time you aren't working, you need to inform them as well as get someone to cover that portion you'll be gone. That sent a red flag my way, especially since I'm an independent contractor and the pay is locked in at $9.50/hour. You will also need to have a dual monitor setup. If you're successful this interview, you'll receive an email asking you to confirm the date set in the initial interview as well as pass a support test from a mock company. This test is overwhelming as the information isn't laid out in an easy to comprehend on first pass format. You'll actually need to review everything from the matrix to the questions/answers at the bottom. However, it only covers the basics. There are some questions that require you to use whatever customer support experience you may have to answer as well. Keep in mind, you need to pass this test to their standard, which is 100%. If you're successful you'll move onto a second interview, which is exactly as the first, a chat. They will be looking for the same as the first. Grammar, mechanics usage, tone and ability to aid the customer. However, you're not providing support. They are completely looking at your ability to generate leads and sales, which is 100% deceiving from the job description. During the chat, you'll be given a link to view a video to gather a rather vague view of how they manage their chats and then you're off. You're constantly told quality over quantity, however, if take longer than 30 seconds to respond, it's almost an automatic disqualifier. Which goes against everything you're told in the interview. If you're unable to generate leads and/or sales during your second interview, you are also disqualified. It felt as if it was a race, when it shouldn't have been. Ultimately, if you need a second job, then go for it. If you're hoping to make this your primary job, I'd highly recommend against it. Especially since the interview is based for experienced customer support/sales, not entry level as believed and led to be. The pay is incredibly low for the requirement of 24/7 availability. I see them posting for Chat Agent jobs constantly, which also sends a red flag that they have an incredibly high turnover rate.