Solicité el puesto a través de la recomendación de un empleado. Acudí a una entrevista en Spectrum (Louisville, KY) en nov 2015
Entrevista
Intense and data driven, various scenarios regarding site based operations and overall staffing calculations. The Brad Cleveland Book on Call Center Management will be your greatest help in preparing and passing any Call Center related interview.
Preguntas de entrevista [1]
Pregunta 1
How to calculate weighted VOL and AHT's across multiple LOBs.