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      Entrevista de Customer Service Representative

      23 oct 2015
      Candidato de entrevista anónimo
      Carson, CA
      Sin oferta
      Experiencia negativa
      Entrevista normal

      Solicitud

      Envié una solicitud electrónica. El proceso duró 1 semana. Acudí a una entrevista en Shoezoo.com (Carson, CA) en ago 2015

      Entrevista

      I applied online. Was called about 2 weeks after. Received a call on a Friday but no vmail. Received a second call the following week. Answered and set up an appointment for a face to face. The manager emailed me the company address information. When I arrived, I was disappointment to learn that the job description was not as advertised. This was a warehouse position and not a customer service position. After learning that, I was hesitant about this company. This position didn't seem like it was a full time position but a seasonal one. Manager told me they already had 6 customer service reps and I was the "help" working in the warehouse mainly. The manger explained that they needed the help for the holiday season. Yes! I did ask, "What's the reason for this position opening up" because I suspected she wasn't being honest. Luckily I didn't hear back from her and I did not email for a follow up. A total waste of time.

      Preguntas de entrevista [1]

      Pregunta 1

      Asked about my recent job experience, she wanted examples and detail by detail about all the processes in customer service. She didn't seem to get what I previously did in the beginning, even though I explained it to her several times. Also asked about ALL the systems and software I worked in the past.
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