Basically I ended up having a total of four interviews. First off they do a phone screening and ask you typical interview questions, along with customer service and sales scenarios. How do you deal with an angry customer, sell me this pen, what are three good qualities of customer service etc. The second phone interview was more questions about my old job and more questions about relationships with coworkers and what not. I was first brought in for a CSR interview and then they decided they wanted to bring me in for a CSE interview as well. At the beginning of the final interview they told me they "liked me, but wanted to see which position i'd be better for." After all that, after all the interviews going pretty well I didn't hear anything back for weeks. Finally I sent an email and got them to get back to me, only to get a rejection phone call telling me "I wasn't skilled enough and they have hired others who are." Um.. wow. Why would they even bring me in so many times if I wasn't skilled enough in the first place? I have a feeling there is much more to it than that. I am truly disappointed and quite upset about this. Thanks for making me feel like I'm worthy only to pretty much say, "just kidding" in the end. I guess I'm not good enough to work there, or anywhere else for that matter it seems.

Interviewed first by Manpower and then called in for an interview at Shaw-Mississauga office. 1st round was a team exercise with 6 team members each given a list of survival items to rank as a team incase of a hypothetical lost in the woods scenario, while 6 supervisors judged our every move and utterance. This was pretty easy and its best not to be competitive but to be helpful to other team members while being assertive. 2nd round was with 3 supervisors each taking turns to interview you in person with basic behavioral and situation based customer service related questions.