Solicité el puesto a través de una agencia de empleo. El proceso duró 1 día. Acudí a una entrevista en Shaw Communications (Van Winkle, BC) en mar 2017
Entrevista
Accepted Offer
Positive Experience
Easy Interview
Application
I applied online. The process took 2 weeks. I interviewed at Shaw Communications (Vancouver, BC).
Interview
First was a phone screen to get to know your troubleshooting process.
Then 2 in-person interviews: The first was with an HR representative. This was a more behavioural interview.short, easy questions. did not ask about technical skills. asked: The process I would go through if someone called in and couldn't get their wifi working on their iPad
Envié una solicitud electrónica. Acudí a una entrevista en Shaw Communications
Entrevista
It was a lot of scenario based questions, like what would you do if a customer was angry about their services. Whats good customer service to you and basically it was a one on one interview and it was super easy
Envié una solicitud electrónica. El proceso duró 3 días. Acudí a una entrevista en Shaw Communications (Vancouver, BC) en may 2018
Entrevista
1st Stage - Phone Interview (will take about 10 minutes max)
2nd Stage - Panel Interview (2 supervisors)
3rd Stage - Background Check
Job offer will be given after you have passed the background check
Preguntas de entrevista [1]
Pregunta 1
Describe the most complex technical issue you troublseshot
It basically consists of two phone interviews. The first one is by the HR department. Simple personal information questions were asked. I was asked to introduce myself, explain why I am interested in the job and why I chose Shaw. The second interview is by one of the managers from the TSR team. The questions surrounds more about understanding the duties and responsibilities of the job, how you would handle customers, communication skills, and problem solving skills. Questions were straight-forward.
Preguntas de entrevista [1]
Pregunta 1
One of the question in the second interview was to do a roleplay. Interviewee has to guide the interviewer through the process of connecting to wifi on a mobile device.