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      Service Management Group

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      Entrevista de Customer Success Manager (CSM)

      5 mar 2025
      Candidato de entrevista anónimo
      Londres, Inglaterra
      Sin oferta
      Experiencia negativa
      Entrevista difícil

      Solicitud

      Envié una solicitud electrónica. El proceso duró 4 semanas. Acudí a una entrevista en Service Management Group (Londres, Inglaterra) en feb 2025

      Entrevista

      As many companies do now, they expect you to go through 5-6 stages of interviews with each interview being more difficult in the last. They expect you to put in time and effort towards preparing for the interviews and the assessments. I feel like they make you jump through 100 hoops to see if you are qualified or not when in actuality a one hour conversation would suffice. If you have the experience and you have worked hard on making sure you excel in the interviews, that isn't enough. I am disappointed at the time it took for them to turn me down after already having had numerous interviews. They make you go through math questions, english questions and once you pass that you still have 5 interviews to go where you need to go through hours of grilling and a presentation. I don't think companies appreciate the time and effort candidates spend on trying to land the job.

      Preguntas de entrevista [1]

      Pregunta 1

      Tell us about your previous experience.
      Responder pregunta
      1
      avatar
      Respuesta de Service Management Group
      1y
      Thank you for your feedback! We truly appreciate the time and effort you put into the interview process with us. We understand how disappointing it can be to make it to the final rounds only to find that another candidate has been selected. For this particular role, we received over 1,000 applications, and to ensure fairness and consistency, we designed assessments to help us shortlist candidates effectively. Our goal is always to provide a fair and transparent process for everyone involved even though this can be a lengthy process. We value all our candidates and the effort they put in, and we truly appreciate your interest in the role. Wishing you all the best in your job search! 😊