After I applied online, I was approached for the initial phone interview. I was brought in for a formal interview the next day. I interviewed with both tier 2 associates first for about an hour, and then I had an interview with the director of the department (which also lasted about an hour). After the interview with the director, I was asked to shadow people within the department to gauge how well I would get along with the team. It also gave me a good indication of what "a day in the life" would look like. The interview was completely mutual in the sense that not only was I being interviewed see if I was a good fit for the company, but I was interviewing the company to make sure they were a good fit for me. After I shadowed with people in the department, I had a debriefing with the director in regards to what to expect next.