Informal interviews focused on candidate personality and competence, experience was not an issue as they train you. Very professional and on time Lasted 20-30 minutes, availability and holidays discussed putting me at ease and expected hours were explained to promote a fair working environment

Straight forward interview process, not many questions asked if I remember correctly it was just the regular things about customer service, communication skills and scenario question, transferable skills etc etc

Applied online and then received an invitation to an in-person interview via email with a suggested day and time. On the day, they just ask you questions and tell you about the company.