Thanks for sharing your perspective on your experience. In addition to outstanding customer service, at Ritchie Bros we are committed to a process of continuous improvement in all of our functions and processes. As such we take your feedback very seriously. In the time since your interview we have undergone a major cultural audit to identify the aspects of our organizational culture that we want to improve while building on the aspects that (according to our employees) make us a great place to work and develop. Give us a call. We would welcome the opportunity to re-connect with you and share some of what has led to the best customer retention and staff retention rates in our industry.