TLDR; internal misalignment and impersonal candidate experience I went through 3 rounds of interviews, one of which was to learn their platform and fix a misconfigured, and another with a CSM role play. I got a generic rejection email on a Saturday morning. I would expect after 3 rounds of interviewing and taking hours to learn their platform that they would've at least sent a personal email. Recruiter also ghosted me after I sent a follow-up... Internally, I think they are having misalignment on this role. The role has been up since September and still hasn't been filled. Midway through the process, they told me they were going to swap around the interview rounds as well. Also saw them repost the same roles, and changing the title of this role to 'Customer Experience Associate'.