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      Entrevista de Enterprise Customer Success Manager

      7 dic 2021
      Candidato de entrevista anónimo
      Atlanta, GA
      Oferta rechazada
      Experiencia positiva
      Entrevista normal

      Solicitud

      Solicité el puesto a través de un captador. El proceso duró 4 semanas. Acudí a una entrevista en Pendo (Atlanta, GA) en oct 2021

      Entrevista

      One of the best companies I've ever interviewed with. Very engaging process from the first contact with the recruiter and throughout every meeting/email exchange. I had a few calls with the recruiter who was incredibly helpful in answering a ton of my questions and I decided to move forward with the interview process. I then had a series of 5 other interviews with: - The employee that would be my manager. - Two employees: one in the role I was interviewing for and one in a role that I would be working very closely with. - An Enterprise AE that I would be working closely with. - Two Leaders of the CS Department. - The CCO. Every single person I spoke with was incredibly smart, kind, and helpful. Of course I had the normal interview questions one would expect for a CSM role, but each interviewer also allowed me to ask a ton of questions as well. After I received an offer, I ended up having more questions that popped into my mind. The whole Pendo team was incredibly helpful in offering time (which I took), to help answer any and all additional questions I had. Like I mentioned - this is one of the best companies I've ever interviewed with and I'm not sure if (or how?) that will ever be topped. Although I ultimately ended up not moving forward with the offer (timing just wasn't right for me to make a move), it's evident that Pendo is an amazing company - with an incredible product, culture, and top-notch people. They are well organized and are positioning themselves to scale rapidly over the next few years.

      Preguntas de entrevista [1]

      Pregunta 1

      Normal questions you would expect for an Enterprise CSM position (working cross-departmentally, navigating Enterprise clients, tracking/showing ROI/value, Business Reviews, etc).
      Responder pregunta
      2