Initial phone interview, followed by invitation to assessment centre. Assessment centre consisted of two group activities where managers and CSCs assess your ability to work in a group. They are not looking for correct answers, they want to know how you work together, contribute, and take ownership of tasks.

Telephone interview based on knowledge of company. Sifted due to not meeting 'specific competencies'. This was not a competency-based interview, nor was it advertised as such. Emaile advised to that it would cover knowledge of the role, company and reasons for applying. All of this was covered in detail and I was informed that the next step was a competency-based interview.