Acudí a una entrevista en Navy Federal Credit Union
Entrevista
Phone interview which was relatively easy. The interviewer was late but once it started felt like a typical interview, telling me about the position and asking if I had questions regarding it. She shared that there were 10 applicants and to be on the lookout for another phone call for the next step.
Preguntas de entrevista [1]
Pregunta 1
What is the most important skill when working in customer service?
Envié una solicitud electrónica. El proceso duró 1 semana. Acudí a una entrevista en Navy Federal Credit Union (Albuquerque, NM) en sept 2024
Entrevista
A call from a recruiter, to get a feel for why you applied if your qualifications get passed through to get to that point. If the interview on the phone goes well they will schedule an in-person interview. You'll know if they are interested or not. They will ghost a candidate with no follow-up until you get the memo and those inquired will most likely have to withdraw their application. Take it what you will
Preguntas de entrevista [1]
Pregunta 1
Very basic questions. Previous experience, what interested you in the company etc, etc
Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en Navy Federal Credit Union (Jacksonville, FL)
Entrevista
I was first called by a very kind gentleman who basically briefed me on the expectations of the job. He set me up a virtual interview with 2 navy federal employees. The listing said that the customer service representative position had over 250+ applicants, so I can understand why I wasn’t hired, but I’m a veteran and have over 4 years of customer service/retail/fast food experience in the past 10 years, and still was not selected. I wouldn’t change a thing about my interview and they lost a good potential candidate. I wasn’t too upset because working for NF is not my end all be all, plus remote work isn’t for everyone (to which I came to terms that it wouldn’t of been for me either). Overall, I won’t be applying again, however, everyone I know who works at NF has said they had to interview more than once for the position, so if you truly want this job, KEEP PUSHING. You’ll get interviewers who see your value eventually.
Preguntas de entrevista [1]
Pregunta 1
1. Name a time I had to deal with an upset customer 2. I had to tell them about a product and pretend they had no idea about it 3. How I would take constructive criticism 4. How I would feel about changes in systems and operations 5. What challenges I think I’d face in the position 6. How many programs I’d be comfortable running at a time? 7. Asked me if I ever did remote work.
Envié una solicitud electrónica. Acudí a una entrevista en Navy Federal Credit Union (Havelock, NC)
Entrevista
Situational not personable at all. Not much conversation just ask a question, give an answer and on to the next. Looking for textbook answers. Difficult to know exactly what they are looking for. At least 2 people in the interview.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you disagreed with your supervisor.