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      Horizon Air

      Parte de Alaska Airlines

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      Búsquedas relacionadas: Opiniones sobre Horizon Air | Ofertas de empleos en Horizon Air | Sueldos en Horizon Air | Beneficios en Horizon Air
      Entrevistas de Horizon AirEntrevistas para el puesto de Passenger Service Agent en Horizon AirEntrevista de Horizon Air


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      Entrevista de Passenger Service Agent

      26 feb 2016
      Empleado anónimo
      SeaTac, WA
      Oferta aceptada
      Experiencia positiva
      Entrevista difícil

      Solicitud

      Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en Horizon Air (SeaTac, WA) en feb 2016

      Entrevista

      Submitted an application and was contact a week later to submit an online video interview within 3 business days. The video interview was unlike anything I've done before. You were able to do it in your own time which was nice. It consisted of logging in to a website that they gave you, a question would appear on your screen and it would start a count down of 30 seconds while you prepared what you might say. At the end of the 30 seconds, you immediately had 2 minutes to give a response without the option of being able to go back and re-record. There were a series of 9 consecutive questions for the video interview part of it. After that was submitted it took until the next business day for them to call me back with details to attend a group interview. At the group interview they'll go through an orientation with the group that consists of company values, job responsibilities, pay, and benefits (travel, health, 401k, etc.). They they ask everyone who is no longer interested to please leave. And they begin calling names one at a time for individual interviews. If you pass the first interview they have you stay around for a second interview with the department manager. So although it is labeled a group interview, at no point were we interviewing with someone else, which was a stress reliever. Out of the 25 people that attended only 6 were offered a position that day. Keep in mind, they are keeping an eye out for people who come in and are friendly with other people and begin conversations. So don't be nervous, enjoy yourself, and get to know the other people that are there.

      Preguntas de entrevista [1]

      Pregunta 1

      How would you handle a unreasonable request from an unruly customer? For example if a customer is demanding a new flight due to a delay from weather (snow, ice, wind, etc) when you can't do anything to change the weather.
      Responder pregunta
      2

      Otras opiniones sobre las entrevistas para el puesto de Passenger Service Agent en Horizon Air

      Entrevista de Passenger Service Agent

      20 feb 2026
      Empleado anónimo
      Seattle, WA
      Oferta aceptada
      Experiencia positiva
      Entrevista fácil

      Solicitud

      Acudí a una entrevista en Horizon Air (Seattle, WA)

      Entrevista

      Go by phone interview first and then next is manager interview, simple question regarding customer service questions. They are friendly. Better prepare an impressive self introduction and share some customer service experiences.

      Preguntas de entrevista [1]

      Pregunta 1

      Do you have customer service experience and please share
      Responder pregunta

      Entrevista de Passenger Service Agent

      20 jun 2024
      Empleado anónimo
      SeaTac, WA
      Oferta aceptada
      Experiencia positiva
      Entrevista normal

      Solicitud

      Envié una solicitud electrónica. El proceso duró 1 día. Acudí a una entrevista en Horizon Air (SeaTac, WA) en ene 2023

      Entrevista

      It was a job fair and once the doors were closed they would bring everyone into a classroom setting and describe the perks and description of the job. After the whole introduction they then proceed to bring everyone to the common area and call you one by one and will tell you afterwards if you got the job

      Preguntas de entrevista [1]

      Pregunta 1

      How would you explain to a frustrated customer why their flight were canceled due to weather?
      Responder pregunta

      Entrevista de Passenger Service Agent

      20 dic 2018
      Candidato de entrevista anónimo
      Portland, OR
      Sin oferta
      Experiencia neutra
      Entrevista normal

      Solicitud

      Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en Horizon Air (Portland, OR) en dic 2018

      Entrevista

      Did a brief video interview after applying. Spoke briefly with a recruiter two weeks after applying and invited to a group interview followed by a 1:1. Said it would take 2-3 hours and it was over 4 hours when I was dismissed after two rounds of interviewing. You are not given any reason for not being chosen, just a "sorry we aren't interested at this time, you can re-apply in six months." They had 28 people for 6-7 positions, 4 of which currently work for or have worked for Horizon in the past. Several others had other customer service experience in the travel industry. Felt like a waste of time after two brief interviews. They should do a better job on setting up expectations, particularly with a large group. We were asked to be there at 1pm, the session to begin at 1:30 but it didn't start until 2pm. I'm never satisfied when the interview ends with just a "sorry." After the effort I put into preparing for the interview, I believe I should be given some feedback.

      Preguntas de entrevista [1]

      Pregunta 1

      Tell me about a time you provided outstanding customer service.
      Responder pregunta