Give an example of how you handled a conflict or disagreement with an employee.

Question

Anónimo · Accepted Answer

The answer they want to hear is "I spoke with the employee and was not able to resolve the issue so I got my supervisor involved" or something along those lines.

Héctor Gómez · Answer

First of all, I gathered the parties involved, asked the necessary questions that allowed me to understand and address the underlying problem. The next step was to bring the parties together and look for a solution as a whole. This gave me a very good result and is what I apply in similar scenarios.
In short: Conversation, Understanding and good communication.

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