First, they conduct a phone interview which should last anywhere between 10-20 minutes. If you get past that, they will invite you to take a computerized test designed to assess your "ability to multitask" and "computer skills". After that, you will interview with human resources where they will ask questions in regards to your work history, availability, how you deal with difficult situations, etc. If you say what they want to hear, you will get past this part and move on to the next phase of the hiring process which is the role play scenario. This role play portion of the hiring process consists of you completing a couple of tasks similar to the responsibilities of the position you apply for. They provide you with information regarding a fake insurance company and you receive phone calls from people pretending to be customers of this company. Here, you are being tested on your interactions with customers, multitasking ability, and interpersonal skills. Afterwards, you are asked questions in regards to your opinions of the exercise and you can expect to hear from them via e-mail or phone call in one or two business days regardless if you are selected to move on in this arduous process. If you are selected to move on, you will be expected to shadow someone who has the position you applied for and after that you will interview with the specific department you would be working for if you got the position. If they like you, then congratulations! If not, don't be upset about it. There are "plenty" of "job opportunities" at other companies. Hopefully, other companies won't force you into an absurd process like this. Good luck to anyone who reads this regardless if you are applying for Geico or another more worthy company.