If you read any of the other reviews regarding the process, it's exactly the same. First you schedule a phone interview, which is pretty easy and straight forward, and if the person interviewing you on the phone likes you then you move on to doing a assessment. I scheduled my assessment for the very next day. The assessment consists of answering phone calls and emails and entering the information given to you into different categories, it tests how well you are at multi-tasking. Then you also have to take a typing test which is based off how fast you type and the amount of errors you make. Overall the assessment was pretty easy. After that then you get called in to do a face to face interview, if you passed the assessment, and if the person doing your face to face interview thinks your answers were satisfactory then you move on to role playing. For the role play section you're escorted into a room and given 20 minutes to read a couple of pages detailing a made up company and a customer sheet. Your interviewer calls you after your 20 minutes are up and pretends to be one of the customers on your sheet. Overall this was the hardest part of the interviewing process because I've never worked in any type of call center before, but I believe as long as you did the basics of what you were supposed to do, such as verifying the made up customer's phone number, offering them a certain service, staying calm, and etc, then overall you will probably pass. After I finished this part my interviewer told me I had passed and a employee from customer service would escort me to another employee who i could shadow.Basically, you just listen in onto another employee's phone calls and listen to the process they have to go through while also getting a feel for the environment you'd be working in. You do this for about a hour and then the manager of that section will come get you to do your final interview since they will decide whether or not you fit within their team. Overall the entire interview process took me 6 hours to complete.