I applied on-line. I sent a resume and cover letter for the position. I had gotten a phone call for a phone interview. I was going to be called for a second phone interview. I emailed to them my availability times for the interview. On account of my having the incorrect email address, I called the branch that I was going to work for. The Director asked me about my age and about my driving record. She scheduled an interview for a specific date. Before that date, I had a chance to update and print the correct resume to give to her. I also found out how to get to the company for the interview and know what to wear for the interview.