Solicité el puesto a través de una agencia de empleo. Acudí a una entrevista en Dollar Financial Group (Malvern, PA) en ago 2018
Entrevista
One simple interview process. They ask about your past experiences in service and ask about techniques you use to de-escalate a situation. They want to see that you are able to deal with all types of customers and that you are comfortable on the phones.
Preguntas de entrevista [1]
Pregunta 1
Please explain a situation where you had to deal with an angry customer?
Telephone and face-to-face as a second stage Pretty standard with competency questions as the most important part of it. Standard questions like motivation, till experience, admin skills and team work.
Preguntas de entrevista [1]
Pregunta 1
Describe the time when you had to deal with a difficult customer