It was tough yet fair. They were not looking for the right answer but rather how you handle difficult situations and how you can cope with not knowing something. They really wanted to see how you troubleshoot issues as that is 95 percent of the work as a support analyst.

The whole interview process was a positive experience! There was two phone interview for general HR questions; to gauge your personality. Initial phone interview generally go through the whole interview process and ask you about your future goals and stuff (general hr for 15-20min), then second phone interview ask more indept hr and small tech questions (30min phone call). Then with onsite interview where they ask general questions about the job and skill they required. These questions vary from general web dev (html) to little sql questions. After this interview, if passed, there is suppose to be a small off site assignment to accomplish.