Solicité el puesto a través de la recomendación de un empleado. El proceso duró 2 días. Acudí a una entrevista en Convergys (Tampa, FL) en oct 2017
Entrevista
Was called for a phone interview, then scheduled to come in person. Took a typing test and questionnaire about how I would handle different customer service situations. Answered questions about experience and availability.
Preguntas de entrevista [1]
Pregunta 1
Describe a time where you gave excellent customer service.
I went for a day interview. They asked basic interview. Then I received a phone call offering me the job. The questions were things like why would you be suited here and what have you done that you are proud of?
El proceso duró 3 días. Acudí a una entrevista en Convergys (Newcastle upon Tyne, England)
Entrevista
Applied online, received a phone call same day. Short process asking me if I had any experience then invited to an assessment centre.
Assessment day took around 3 hours and consisted of a presentation, group task and one on one interview. Process was pretty informal and interviewer put me at ease, making the interview seem more of a conversation.
Offered a job same day.