I went through one of the most disorganized and frustrating interview processes of my career with this company. After completing the screening call, I was initially rejected. At that point, I had followed up multiple times after the predetermined 1 week window the Head of Customer Success had set for me had already passed. If I didn’t follow up, I was certain she’d have ghosted me. A short time later, the Head of Customer Success reached out again and reversed the decision, telling me they now wanted to continue interviewing me because they wanted a CSM that could upsell, a 180° change from the reason she rejected me initially. She asked if I was available for a singular call the following Monday, then quickly scheduled several calls with various team members, completely subverting my expectations for what I agreed to. She then changed times for those three calls several times beforehand, disrespecting my schedule. She reached out after those calls saying how her team had “nothing but amazing things to say” about me and how they wanted to move me forward to their presentation phase of the interview process. The mock EBR presentation made it clear how disorganized the overall process was. The Head of Customer Success was nearly 15 minutes late to the call. When she finally joined, she gave me an excuse for her tardiness and told me to start. During the mock EBR, she did not follow their own pre-call briefing or the mock EBR materials I was required to prepare with and redirected the scenario in ways that contradicted the written instructions. Once I was done with my mock, she told me she didn’t have time for the debrief/feedback portion of the call that she told me I would have 15 minutes of the 45 minutes scheduled for and would send me feedback via email. She left the call immediately after to jump to another meeting. This was especially frustrating since the debrief was part of the evaluation criteria. Despite all of this, I still completed every step with professionalism and prepared exactly what was requested. Rather than scheduling another call with me to follow through with my 15 minutes of debrief I was owed, I received a short email summarizing my strong and weak points and saying they would follow up after aligning internally. Over one week later, I was rejected for a second time. This second rejection came through an email that arrived at 11:44 PM on a Sunday night. The entire process showed a clear lack of consistency, respect, organization, and accountability. Expectations changed repeatedly, timelines were ignored, communication felt careless and rushed, and the experience overall left me questioning how leadership operates internally. If this interview process reflects how Customer Success is managed within the company, I strongly encourage future candidates to think carefully before committing their time and energy here.