Phone interview then video interview with hiring manager. Was told I got the job directly after interview questions. Thought I’d have to wait for the results, but they made it known quickly.
Preguntas de entrevista [1]
Pregunta 1
Describe a time when you had to deal with an irate customer.
Envié una solicitud electrónica. El proceso duró 3 semanas. Acudí a una entrevista en Comcast en jul 2015
Entrevista
Very simple, typical interview. First you will have a phone interview where you will be asked questions in an tell me about a time structure and how you responded or solved it. The questions are geared to honestly see how well you problem solve. They will also ask about your availability and discuss the pay. If you are successful with all of that, and then they will set you up for an in person interview. Once you get there, most likely you will be in a group setting with other potential candidates and you'll watch a couple of videos about Comcast and then proceed to your in person interview. The questions are similar to the ones asked on the phone.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you went out of your way to help the customer? What was the outcome?
Envié una solicitud electrónica. Acudí a una entrevista en Comcast (Aurora, CO) en nov 2016
Entrevista
The process was fairly challenging. A lot of behavioral analysis. Call simulation test. And a couple of assessments. In person interview was a hour and a half. They ask you for several examples of dealing with difficult people. They ask a lot of the same questions in different ways so make sure you have your stories straight.
Preguntas de entrevista [1]
Pregunta 1
Explain how you deal with a difficult customer with examples. They love the STAR method.
Envié una solicitud electrónica. El proceso duró 4 semanas. Acudí a una entrevista en Comcast (North Charleston, SC) en sept 2016
Entrevista
I did the application online & within 72 hrs they emailed me an assessment. Assessment was simple. Answering a few calls & chose the best answers & questions based off personality & behavior; about 45 - 60 minutes long. After assessment, received a phone call to schedule phone interview. Questions during phone were asked off of prior work experience & a description of job requirements. Example: explain a situation where u had to deal with an irate customer. After phone interview, I was scheduled for a face to face interview. It was a 2 part process. Began with a seminar about the company which was amazing; the I spoke with a supervisor & she asked me some pretty detailed questions regarding work experience where I had to give detailed answers. It wasn't hard but it definitely makes you think. Second part, I spoke with some else who asked me if there's anything else I would to add about myself & I had already done some research on the company so I just explained why I would be a great asset. Also asked where do I see myself in 5-10 years. After about a week, a received a phone call to accept the position.
Preguntas de entrevista [1]
Pregunta 1
Give me an example when you didn't know an answer & what steps did u take to help the customer?