The hiring process in terms of sales consultants is the same for every location. The first step is the online job application located at carmax.com, you will answer basic application questions but you will have to do a lengthy questionnaire. The questionnaire lasts about 45 minutes and it is crucial you take it seriously(they will look at it). It makes sure you have good work ethic and is very repetitive. Next you will get a phone call most likely within 48 hours for a phone interview. The interview lasts about 20 minutes and the manager will ask you things like previous work experience and what makes you qualified for the job. The manager is just trying to get a feel for you and trying to figure out if you would be a good sales person. If you did well you will be asked for an in store interview, most likely the following day. Once you get there you will sign some quick paper work and be directed to a computer. On the computer you will take another shorter questionnaire. Usually takes 5-10 minutes. It asks questions about any criminal background. Once completed you will have a formal interview with TWO managers. The first question they will ask is if you lied about anything on your application or resume. Tell the truth. They run more background checks than a government job. The rest of the interview questions are very basic and is mostly tell me a time when you did.. Such and such. All questions are related to sales in some way, ex) How did you persuade a customer to buy a product? Just relax, talk for as long as you can and be confident with yourself(the same confidence a successful sales person has). If you do well they will make you do a mock sales pitch for one of three cars, a toyota Camry, F-150, or a Tahoe. The most important thing about this is to be personal with the "customer" and get to know everything about them before giving a sales pitch for the car. Eventually, if that goes good you will be asked to see the location general manager. If you don't get asked to see the general manager you did not get the job. If you do get asked to see him then you already got the job. He will ask a few more questions then tell you about the job. Then he'll offer you the job and tell you about the pay. All In all it was a very lengthy interview, 3 hours, but it was not difficult. They will ask a lot of questions but they are there because they want to hire you. Just don't give them any reason not to hire you and you will be fine. My biggest advice is to make a connection with the managers don't just answer questions. Strike conversation with them and they actually want you to ask personal questions about them. It shows you can be a good salesman. Good luck to all who has an interview in the near future!