I just spent my whole night completing an assessment for what seemed like a call center role, only to be rejected immediately after answering personal questions about my high school education, age, and when I started providing for myself. It felt incredibly uncomfortable and awkward. This experience was violating, and to top it off, I got immediately denied by a computer and told to apply again in 6 months. I won’t be doing that.
Preguntas de entrevista [1]
Pregunta 1
Behavioral, age, education, call center, answering phones, data entry.
Envié una solicitud electrónica. El proceso duró 2 días. Acudí a una entrevista en Capital One en ene 2017
Entrevista
I applied for Capital One online and got a call from a recruiter within 48 hours. The recruiter asked me why I wanted to work at Capital One and why it interested me, the whole phone call took less then five minutes and I was scheduled for an interview the next coming week. The interview was done in two parts a behavioral interview and a job match interview, the recruiter let me know of this ahead of time. My behavioral interview was held first (it was the part I was most worried about) and I was asked a good 15 "Name a time when Questions...." After the questions where complete I was asked if I had any questions and I asked a few. I am normally nervous during interviews but my interviewer was very nice and casual and made me feel very comfortable. The next half of the interview was with a different interviewer and he was quiet personable as well, he asked me several more questions mostly having me elaborate on specific duties within my past experience and once again I was asked if I had more questions. I was told the interview went well before I left. I heard back from them two days latter.
Preguntas de entrevista [1]
Pregunta 1
Name a time you didnt know what was going on at work?
Name a time you had to work within a group and what do you think made it successful
Name a time a customer was unhappy?
Lots of questions about group work and dealing with customers in different situations.
Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en Capital One (Richmond, VA) en abr 2024
Entrevista
AI Overview
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When interviewing for a Capital One customer service role, expect questions about your experience handling difficult customers, resolving complex issues, going above and beyond for clients, and demonstrating strong communication skills
Preguntas de entrevista [1]
Pregunta 1
Describe a situation where you had to deal with an upset customer and how you resolved the issue.
Envié una solicitud electrónica. Acudí a una entrevista en Capital One (Richmond, VA) en mar 2022
Entrevista
Very simple and straightforward. There is multiple interviews that try to see if you are the best fit for the specific job. Ask you questions about your past experience and how you used it to grow in your work ethic
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time when you handled a challenging situation.