Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en Capita (Glasgow, Escocia) en sept 2016
Entrevista
First, there was a phone interview, it was quite basic. Then I got invited to an interview.
It was a group interview. There were 3 of us, but I know that normally the groups are bigger than that.
There were two interviewers.
Some ice breakers. After that each of us were given a description of an animal and had to discuss in groups why our animal needs funding from some charity or something like that. It doesn't matter what you say as long as you are interacting with your group and being vocal while being well manered.
After the interview they took us one by one and told if we got hired.
Not overly challenging and a relaxed conversation. Scenario based questions, designed to test problem solving skills. Drawing on past experiences, a candidate should not be too stressed by the process.
Envié una solicitud electrónica. Acudí a una entrevista en Capita (Cork)
Entrevista
A video call with someone calling from a different country & office. They ask stock questions and don't give feedback on your answers, so I assume the recorded video interview is then sent on for review. They weren't too sure of the shift hours or other job details. They ask standard fare questions, such as how would you deal with a difficult customer, how would you phrase an email and an example of you offering exemplary service to a customer.
Preguntas de entrevista [1]
Pregunta 1
How do you deal with a client that is unsatisfied?
The process started with an online application where I submitted my CV and answered a few screening questions. After that, I was invited to a phone interview which focused on my experience and availability. Finally, I attended an in-person interview that included a group activity and a short one-to-one discussion with the hiring manager. Overall, the process was clear and well-structured.
Preguntas de entrevista [1]
Pregunta 1
They asked me to take part in a group activity to see how I worked as part of a team. In addition, I was asked a few standard customer service questions such as how I would handle a difficult customer, and examples of times I have provided good service.