I was contacted by their Internal Resourcing department as they wanted to run a role by me that they were recruiting for, since i had applied for roles in the past. The email was very informative, outlining what I needed to bring with me, what would happen at the assessment and interview - allowing me to prepare - and the process following the interview. I attended the assessment and interview on the 16th Nov: it took around 2 hours; the staff were very friendly and professional; the assessment was a simple yet challenging written test and the interview was conducted professionally but in a relaxing manner. Capita remained in contact with me after the interview, and as well as a phone call, I received email confirmation that I got the job on the 22nd Nov.

The hiring process consisted of initially submitting a CV and Covering Letter. This was followed by a Competency based Telephone Interview. if the candidate was successful at this stage they were then invited to an assessment day which involved two written exercises and a face to face to face competency based interview. I think that maybe the written exercises could have included a numeracy based test. I felt that the interviews (both telephone based and face to face) were conducted very professionally - I was given a lot of information about the company, the department and the role that I had applied for. By using a competency based interview technique and giving me information about the skills required for the position allowed me to fully research and prepare strong answers to the questions that I could be asked.