Envié una solicitud electrónica. Acudí a una entrevista en CIBC
Entrevista
there was two phone interviews the fist just getting to know you as a person and qualifying you for he position, the second more technical questions and going through the interview . the last one is face to face which included knowledge based questions and a role play
Preguntas de entrevista [1]
Pregunta 1
describe and difficult situation that you have handled
Envié una solicitud electrónica. Acudí a una entrevista en CIBC (Moncton, NB) en jun 2026
Entrevista
There was an initial screening interview with an HR rep, then a second interview with one two of the branch managers, and then a final call with a third branch manager
Preguntas de entrevista [1]
Pregunta 1
Describe a situation where I faced a difficulty in customer service and how I worked through it, asked about the commute, asked what type of banking I use
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc