1. Phone call to arrange telephone interview however, a few detailed questions were already asked at this point e.g. Tell me about yourself... What do you know about Bloomberg Why did you apply for this role... 2.Telephone interview (20/25 min) *Tell me about yourself *Why did you apply for this role? *What do you know about Bloomberg? *Who are Bloomberg's clients? *Who are Bloomberg's competitors? *What do you know about the role and what do you think it entails? *What is good customer service? *How is customer service face to face different to customer service via the phone -and which one is more difficult 3.Face to face interview (Did not succeed past this point) Same questions as at interview stage 2 in addition to: *What is Bloomberg's core product? *What is teamwork? *What kind of a team player are you? *How have you contributed to the success of a team? *How have you resolved queries in a team? What was the result? *Give me an example of how you dealt with an angry client/customer/situation *There was also a question on the values of Bloomberg *Why should we employ you? *What skills do you believe are needed for this job and then expand on them EXAMPLE: -Problem solving skills -Communication skills -Professionalism NOTE: You may have to shadow a Global Customer Support Representative before the actual interview, make sure you can talk about it in the interview e.g. XX displayed excellent customer care by ... 4.Interview with Global Customer Support Representative Manager