Stress is on how well you deal with patient's, if you take negative personalities personally or if you have the ability to put everything into perspective and remember that you are dealing with sick people and have no idea what they are going through and be empathetic(this may be just my view because I feel this is the mentality you should have when dealing with patient's) Also, you are viewed for your ability to work overtime if the need arises as this dept is a 24hr operation.