Envié una solicitud electrónica. El proceso duró 4 semanas. Acudí a una entrevista en American Airlines (Dallas, TX) en dic 2016
Entrevista
Great reviews and questions on the websiteTell me about a great customer service experience. Are you willing to relocate? How many year of customer service do you have? Tell me about a time where you had a difficult customer and how did you handle the situation?
Preguntas de entrevista [1]
Pregunta 1
Tell me about a great customer service experience. Are you willing to relocate? How many year of customer service do you have? Tell me about a time where you had a difficult customer and how did you handle the situation?
Envié una solicitud electrónica. Acudí a una entrevista en American Airlines en jul 2016
Entrevista
Applied online took assessment test online one week later received email for a video interview. Taking my video interview today. Any advice from anyone who has gone through the process?!
Video group interview then in person with 40 other applicants. Asked behavioral questions and personality questions. The video interview lasted about 30-45 minutes. Then the in person was a whole day process.
Preguntas de entrevista [1]
Pregunta 1
Name a time you went above and beyond for a customers
Solicité el puesto en persona. Acudí a una entrevista en American Airlines (Dallas, TX)
Entrevista
1. Application with test questions
2. Group interview - online
3. In person interview - a lot of ppl with eyes on you. Dress professionally.
4. 6 week training -very hard, but be a good study/test taker
Preguntas de entrevista [1]
Pregunta 1
High level Customer service related questions and safety experiences.