The first interview is via phone. It is to learn more about who you are as an individual and why you are interested in the role. The second interview was more complex. They ask more detailed questions about the company so you have to be knowledgeable about what they do and how they do it. You then have a situational question that is "practice" for what you would do in the Client Service Associate role. You have about 10 mins to find potential leads that would address the problem and then you get feedback upon completion.