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      Búsquedas relacionadas: Opiniones sobre Acorns | Ofertas de empleos en Acorns | Sueldos en Acorns | Beneficios en Acorns
      Entrevistas de AcornsEntrevistas para el puesto de Customer Support Representative en AcornsEntrevista de Acorns


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      Entrevista de Customer Support Representative

      23 ene 2019
      Candidato de entrevista anónimo
      Irvine, CA

      Otras opiniones sobre las entrevistas para el puesto de Customer Support Representative en Acorns

      Entrevista de Customer Support Representative

      8 dic 2018
      Empleado anónimo
      Newport Beach, CA
      Oferta aceptada
      Sin oferta
      Experiencia negativa

      Solicitud

      Envié una solicitud electrónica. El proceso duró 1 semana. Acudí a una entrevista en Acorns (Irvine, CA)

      Entrevista

      Interview was simple. Team and department leads just want to get to know you, and test you a bit on product knowledge. Role playing section at the end - team lead acts as a disgruntled customer and you handle the situation as best you can. I was told that I would be moving forward in the process, later informed I was not selected for the position.

      Preguntas de entrevista [3]

      Pregunta 1

      Example of when you went above and beyond to help a customer.
      Responder pregunta

      Pregunta 2

      Example of when you were particularly frustrated with a customer.
      Responder pregunta

      Pregunta 3

      Greatest failure.
      Responder pregunta
      1
      Experiencia positiva
      Entrevista normal

      Solicitud

      Envié una solicitud electrónica. El proceso duró más de 1 semana. Acudí a una entrevista en Acorns (Newport Beach, CA) en dic 2018

      Entrevista

      Applied online. Recruiter reached out a few days later for a phone interview to get to know me. Had an in person interview the next week and then a phone interview with the CEO the next day. Basic interview questions for all 3 interviews and there was a role play on the 2nd interview. The recruiter really prepares you for the following interviews and everyone on the team is super friendly!

      Preguntas de entrevista [1]

      Pregunta 1

      Why do you want to work for Acorns? Explain a time where you had an upset customer and how you handled it.
      Responder pregunta
      2

      Entrevista de Customer Support Representative

      28 sept 2018
      Candidato de entrevista anónimo
      Irvine, CA
      Sin oferta
      Experiencia positiva
      Entrevista normal

      Solicitud

      Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en Acorns (Irvine, CA) en sept 2018

      Entrevista

      I applied online and received an e-mail a couple of days later to set up a 30 min phone call. The recruiter was very friendly and informed me about the role and getting to know my background. The next step was an on-site interview a couple of days later. I was told to arrive 15 min early for a tour. I met two office managers when I checked in, they were both very welcoming and talked with me while I waited. A recruiter came about 5 min before the set interview time and showed me a quick tour. I was informed that there was another floor, which was where the support reps and some other departments were... I was disappointed to not have been shown that space since that applied more to the position, but the process seemed a bit rushed so that could make it for the set interview time. I then met with the manager and a lead, where we went over my background, getting to know more about the position and a role-play scenario. It was nice getting to know them both and learn about their backgrounds and position. At the end, I was told I would hear back by the end of the week or early the next week and that the next step would be a call with the CEO. Unfortunately, I did not move onto the next step but I appreciated the fact that she called me to let me know. Overall the experience was very positive, the recruiter was very responsive and updated me throughout the interview process.

      Preguntas de entrevista [3]

      Pregunta 1

      What do you value most in people?
      Responder pregunta

      Pregunta 2

      What is your biggest achievement?
      Responder pregunta

      Pregunta 3

      What has been your biggest career mistake?
      Responder pregunta
      6