Great benefits and pay for a remote call center role but very demanding!: opiniones de empleados con el puesto de Outbound Retention Specialist en eHealth

Supportive team environment, helpful training resources, flexible scheduling during peak periods, and opportunities to learn the healthcare marketplace.

High call volume expectations, inconsistent communication between departments, limited advancement clarity, and frequent process changes that slow workflow.

The Pay was somewhat alright.

The Place was a mess! The work was extremely stressful and daunting! everyone looses thier voice at some point from constantly talking. Each sale lasts about 1-3hours, due to rules, requirements, and mandatory verbiage. Too many grey areas, for management to single you out, and penalize you for undefined verbiage, which leads to penalties and pay deductions. Management is stealth in discrimination and abuse. Like I said, too many grey areas. So if they have something against you, too many opportunities to penalize you unjustly. I lost over $4000 from this alone. Your metrics can be whatever they want it to be. Management even said to me, I quote, "We can move numbers around here and there", during a virtual meeting.