Don't Work for this Company and don't do business with them: opiniones de empleados con el puesto de SSR - Support Services Representative en eHealth

1,0
7 abr 2022
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

None because I like many others left secured long term jobs to take this job offer that was so great and full of so many benefits and perks and fairy tale job and that's all it turned out to be.

Desventajas

Monday morning we worked 2 hours on 4/4 and received an email that told us we were about to be fired and had to sit there while management could finally come on the zoom video to tell us good luck with your next job and you'll be receiving some emails. It was humiliating that everyone we had worked with knew that all the people in this meeting is getting fired right now. But it's okay management says "cause we are taking care of them". If you consider firing pregnant people and people on leave taking care of your former employees then then you have done a fantastic job. Anyone looking for a job and especially in the coming months for the next AEP when they need help temporarily to get them through the 6 months that is busy DONT WORK FOR THIS COMPANY. There is a reason they offer all these benefits and perks it's because they have burned so many people that they can't get good employees to work for them and once your in you quickly realize they really don't care about you or their customers it's all about sales and sales is a cutthroat business and this business won't make it much longer because of their simple lack of common decency any human being should have for another they will go under. My heart breaks for the customers who truly believe this company cares for them!

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5,0
19 jun 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Supportive team environment, helpful training resources, flexible scheduling during peak periods, and opportunities to learn the healthcare marketplace.

Desventajas

High call volume expectations, inconsistent communication between departments, limited advancement clarity, and frequent process changes that slow workflow.

1
1,0
4 jul 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

The Pay was somewhat alright.

Desventajas

The Place was a mess! The work was extremely stressful and daunting! everyone looses thier voice at some point from constantly talking. Each sale lasts about 1-3hours, due to rules, requirements, and mandatory verbiage. Too many grey areas, for management to single you out, and penalize you for undefined verbiage, which leads to penalties and pay deductions. Management is stealth in discrimination and abuse. Like I said, too many grey areas. So if they have something against you, too many opportunities to penalize you unjustly. I lost over $4000 from this alone. Your metrics can be whatever they want it to be. Management even said to me, I quote, "We can move numbers around here and there", during a virtual meeting.

1
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