Ventajas
- Good resume builder (You get call center/help desk experience).
Desventajas
- Dealing with entitled and rude associates, who don't understand that Rite Aid has over 4,600 stores + hundreds of standalone Redi Clinic sites, and FSS services ALL OF THEM. But that doesn't matter to managers/pharmacists, they want their equipment fixed and they want it fixed NOW. - You are at the mercy of development, who push out updates and software that always seem to cause additional problems. Store associates will yell at you for this (which I can't blame them for, being a former retail slave), all you can do is grin and bare it, tell them "I apologize for the inconvenience" and move on to the next ticket. - The absolute worst micro-management I've ever experienced, the floor leads/supervisors do not trust the associates to get their work done, and constantly do little walks around the support center to make sure the worker ants are doing their jobs. It's like being in high school all over again. - Lack of communication within FSS, absolutely the worst communication I've witnessed within a workplace. - Terrible documentation/resources, most of which are outdated or completely inaccurate. Submitting a revision in attempt to aid this is completely pointless, as your revision will often hang in limbo or get rejected for no good reason. - The facility in which FSS operates is just downright embarrassing, store associates assume that we work in a lush corporate office with hardwood flooring and marble surfaces. Let me elaborate on that: The support center we operate out of is a former Food Lion location turned office building, with beige cubicles installed in the late 1990s (all of which have AT LEAST one massive stain on them), absolutely no natural light (only members of management get the privilege of windows), overhead vents with black dust clumps falling from them, bright fluorescent lighting similar to a Walmart Supercenter (but Walmart stores at least have skylights).