Tellers are Customer Service Reps: opiniones de empleados con el puesto de Customer Service Representative en RBC

2,0
20 dic 2016
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Nice benefits, ability to move up or to another location within the company. Good training. If you are an assertive, well-groomed person looking to move into being an Account Manager, you can certainly do so.

Desventajas

Won't pay overtime as they believe you can get everything done inside a "typical" day. Almost impossible to get fulltime as a teller, and you can only get ahead if you move to the "sales" side of the branch, as the "service" side is considered a "cost" instead of an "income"generator. As an example, I was given a 1.5% annual increase after taking on increased responsibility in a year of record profits, resulting in a raise smaller than those I earned at Wal-Mart. Turnover is very high, 80% of new hires at my branch quit within a year. Tellers are told that to advance they need to move into the "cash cage" but the raises are slow and small, and the increased time spent on complex transactions (ie wire transfers), business transactions and double-checking all cash received on the front line makes it impossible to meet your upselling goals. One local branch continues to lose 100% of their cage staff year after year, because they don't make bonus. I became a teller because I was burned out from Sales jobs, only to discover it's a service/sales position but without commissions.

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5,0
4 jul 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

- Nice people - Great financial performance, and a global leader - Competitive salaries

Desventajas

- 4 days in office, 1 day WFH Can't think of anything else.

3,0
18 jun 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Stable work life balance. The culture is really great, very easy to work with complex management and managers. Willing to help you grow and learn with clients

Desventajas

Not a lot of room for growth unless you come in the door with that expectation. It can be very easy to get stuck in this role as your pay slowly increases and the job title mostly stays the same. Associate promotions and raises are rarely given and take a lot of coercion to get.

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