The pay was awful, making about 75 percent of industry standard for similar work, I had firends working in other NOCs making significantly more than me and my peers to start. Inflexible starting pay even to technicians that had certifications and significant experience (you made $15 an hour to start, and after 90 days you get a 10 percent bump). The job feels meaningless and doing a good job often went unnoticed. The description says "promotes from within"; though in a year I only saw one tech promoted to engineer, the rest were outside hires. Benefits package had one very high deductible health benefit. All the office rules were written for 9-5ers, with no thought considered for those that had non-traditional working schedules. NOC had a points based attendance system that was not enforced even on members of the same group (Service Desk/NOC).
Very low pay led to very talented techs leaving for better positions, while Insight wouldn't even consider trying to match. It led to essentially a revolving door. Management was inconsistent, and often hadcrossed wires in communication. Managers from other groups were constantly in the NOC telling people what to do, even if it wasn't their responsibility.
