Weird environment and open racism: opiniones de empleados con el puesto de Receptionist en H&R Block

1,0
11 oct 2024
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Ok job during COVID to just make ends meet until companies started hiring again.

Desventajas

No true full time work or benefits. Very understaffed and will make employees work open-close shifts due to callouts. Generally unorganized and tax preparers were very political and were openly racist, one in particular was named Dennia (sp?). Old and senile and put her hands on me angered by the fact I booked her back to back appointments even though that's what I'm told to do due to the volume. Also the majority of old preparers were all MAGA crazy and it was really uncomfortable. Funny how they all blamed Biden on economic issues when he was in office for only a year when Trump's tax laws were still in effect at that point, which you would figured they'd know being tax preparers.

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5,0
8 jun 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Flexibility, career growth, compensation, and coworkers

Desventajas

Benefits, workload, and health care plan

3,0
23 jun 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Flexible availability. Path for promotion is obvious and quantified.

Desventajas

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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