Customer Service Representative and Receptionist: opiniones de empleados con el puesto de Customer Service Representative and Receptionist en H&R Block

4,0
2 abr 2018
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Seasonal employment ending in April 2018. Good team spirit and very organizational tools to use. Software programs very user friendly.

Desventajas

only seasonal employment, but look forward to challenging changes in 2018 tax code.

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5,0
22 jun 2026
Empleado anónimo
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Great work during tax season

Desventajas

Not available year round for most employees

3,0
23 jun 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Flexible availability. Path for promotion is obvious and quantified.

Desventajas

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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