Handling SF: opiniones de empleados con el puesto de Process Leader en Firstsource Solutions

5,0
9 jul 2025
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Working with team to achieve SF SLA's Back office work savings reports on time understanding team requirements

Desventajas

System issues System slowness Working from home more impact Tracking issue with agents

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Respuesta de Firstsource Solutions
11mo
Thank you for sharing your detailed feedback! We’re glad to hear about your positive experience collaborating with the team and contributing to the success of back-office operations and SLA achievements. we are actively working on system upgrades to enhance efficiency and reduce downtime. We understand how these issues can impact productivity and addressing them remains a priority. Potential return to 100% office work and salary reviews have been well noted. These factors are periodically evaluated based on business needs, employee well-being, and market benchmarks.

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5,0
4 dic 2025
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Great team support from everyone

Desventajas

Not much pto and policy change

3,0
23 jun 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Desventajas

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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