Ups and Downs but not to bad: opiniones de empleados con el puesto de Customer Service en Firstsource Solutions

4,0
15 ene 2018
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

It is competitive salary for the amount of work being done, plenty of overtime available, plenty of development opportunities, they believe in internal development more than external, the people who work there ie. line managers and CSA staff are amazing people and enjoy a laugh

Desventajas

Ops Manager is a micromanager! And extremely hard to get holidays, very short training programme that doesn’t fully prepare you for the job role

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Respuesta de Firstsource Solutions
8y
Thank you for your honest feedback! Great to you read you actually enjoy work and have a laugh with your line managers and CSA colleagues! We are proud that the vast majority of our employees (in all areas of business and those who work with our concession partners) enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all of the time, there will be times we fall short. We encourage our employees to give us feedback through their managers, through employee nominated representatives and through our employee survey, so we can continue to learn and improve the way we work.

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5,0
4 dic 2025
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Great team support from everyone

Desventajas

Not much pto and policy change

3,0
23 jun 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Desventajas

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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