Freedom and low stress, but poor leadership communication: opiniones de empleados con el puesto de Customer Success Manager en Custom Ink

3,0
8 jun 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Freedom, WOH, low stress, not many meetings

Desventajas

Leadership is bad at communication and coaching. Direction unclear. Many projects started with no or fractured end product

avatar
Respuesta de Custom Ink
3w
Thank you for sharing your perspective as a current team member. We are glad to hear you enjoy the scheduling flexibility, work-from-home options, and a low-stress environment. At the same time, we take your concerns regarding leadership communication, coaching, and project clarity seriously. Providing transparent direction and empowering our direct supervisors with the right training are vital to helping our teams thrive. Your constructive feedback about management alignment and platform investment will be shared with the appropriate leadership teams so we can work on making our operational direction clearer. We truly appreciate your three years of dedication and your valuable insights to help us improve.

Echa un vistazo a otras opiniones sobre Custom Ink.

5,0
24 may 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Friendly staff and flexible hours made for pleasant work environment

Desventajas

The commute was too great

1,0
26 may 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Good benefits and diversity initiative at the time.

Desventajas

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
avatar
Respuesta de Custom Ink
1mo
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
Ver opiniones por: Útil|Valoración|Fecha|Todo