Competencia: JEA, Florida Power & Light, Tampa Electric
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Envié una solicitud electrónica. El proceso duró 3 semanas. Acudí a una entrevista en Progress Energy Florida (Clearwater, FL) en nov. 2012
EntrevistaOne week after I applied online and was referred by my brother-in-law who works there, I was given an interview call. They asked me why I wanted to leave my job, why I wanted to work for Progress Energy, and if I've worked in a call center before. The interviewer was very easy to talk to and get along with, and she offered me an opportunity to take an aptitude test. The test, I will say, is quite difficult. It's two-and-a-half hours long and you have to type at least 35 words per minute or it won't let you get past the first stage of the test. There is a 10 minute break in between. I did not take it because I just wanted to get it over with. It tests your ability to listen to customers with different accents and information that jumps all over the screen and they are testing your accuracy as well on that. It also tests your math-really tests your math, so brush up on that!
Two questions that took me by surprise, very tricky: "Name a rule or policy that you didn't agree with at your job that you had to enforce anyway. What was the policy and why didn't you agree with it?"1 respuestas