Opiniones sobre Shutterfly

Ventajas

- People - Culture - Work - Opportunity to explore different streams of work

Desventajas

- Compensation - Upper management planning

Ventajas

They really care about customer, and customers are friendly mainly elderly clients

Desventajas

You have have patience a lot the customer are elderly,and hard of hearing might have a hard time using the website. As customer service rep your job is to be very attentive to the customer

Ventajas

Vacation is 3 weeks for production employees. Salary employees have discretionary time off which is basically uncapped depending on your supervisor.

Desventajas

As a production employee you will need that vacation time to make up for low hours during off season. Middle managers are lacking and goals are sometimes unachievable. No real opportunity for advancement. Very click. If you're in the club you can go places. If you're not be prepared to stay in the same position until you move on to another company.

Consejos para la Dirección

None. They wouldn't listen either way. It would be a waste of breath.

Ventajas

Good place to work most days.

Desventajas

Life/Work balance was often an issue.

Ventajas

Was paid pretty well, fun on-site activities, great discounts and freebies on products, direct manager was wonderful

Desventajas

The leadership is not good. It’s a bit of a “good ol boys club” among the senior leadership team, especially on the commercial/business side- not sure how the retail side is run. Cross-functional teams struggle to work together; lots of pushback and lack of ownership which make it very difficult to appease clients. There seems to be strong resistance to working together internally, rather you see people wanting to... make themselves look good and shift responsibility. Major lack of processes in place... there are no P&P’s, no training, nothing seems to be standardized, it’s a scramble to get things done and clients are flat out lied to about what the company is capable of. I had issues with the ethical implications of the way things were presented to external clients. There is zero work-life balance during peak season. I was advised I was expected to be “on call” during the evenings and weekends and there was little care given to the fact that employees have families and personal lives. This is not a life or death industry; it’s print materials. Very high turn over, that is pretty telling.

Consejos para la Dirección

Pay attention to the people you lose! Three people leaving a specific department in 6 months should be a red flag.

Ventajas

Great team members, really good work-life balance with the flexibility to take care of your personal business when you need to. Discount on products.

Desventajas

Over the years, Shutterfly has lost its long term vision and putting the customer first, and focused too much on immediate, short-term gains, resulting in tech-debt and short-cutting on product development. This can make it frustrating as the issues pile up year after year, short cut after short cut.

Ventajas

Company culture is better than other places I have worked. I truly enjoy the people I work with and the office is comfortable enough. I love my job and have always had fantastic managers.

Desventajas

Unless you are high-level, the pay is not a live-able wage and the hours can be long depending on what your position is as well. If you're on the production floor expect 12 hour days and strict lunch schedules & rules. If you work here seasonally, there is a high chance that you WILL be let go come January. Be prepared for that - Shutterfly is a very seasonal company.

Consejos para la Dirección

Care about employees that have been loyal to you. Treat production floor workers with more respect. Have empathy on those that are working long hours with low pay. We are HUMANS.

Ventajas

Colleagues generally have a good, can-do attitude; appealing company mission, good work life/balance, desire to evolve and improve the C/X

Desventajas

The desire to make Shutterfly a better product/service is frequently curtailed by pragmatic and basic fixes. Managers are neither well trained nor held accountable on how to develop their people. As a result, career development is sub-par vs other organizations.

Consejos para la Dirección

There has been a significant change to e-staff which is promising. In the new private company, I recommend that senior staff act more as advisors and champions of ideas, vs in the weeds. In addition, the business would benefit in balancing its short-term operating model with a medium-term growth mindset. If not, Shutterfly will weaken its differentiation and customer satisfaction.