Preguntas de entrevista de Senior technical support

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Preguntas de entrevista para Senior Technical Support compartidas por los candidatos

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NortonLifeLock
A un Senior Technical Support Engineer le preguntaron...25 de septiembre de 2012

Why are manhole covers round

3 respuestas

They're round because, given that they have bevelled edges, that shape makes it impossible to drop the cover down the hole. Menos

There is no right or wrong answer here. The hiring manager is trying to understand the thought process you go through to answer a question. Menos

They are round because the shaft that you descend into, after removing the manhole cover, is round. Menos

Crossover for Work

They asked a lot of questions about patterns and math questions. You are not allowed to use a calculator and only have a few seconds for each question if you want to attempt to pass all 50.

3 respuestas

Answered as quickly as I could but was unable to complete all 50 questions.

If you need help passing the CCAT (hardest part of the process in my opinon) I passed it by studying ruthlessly. I found this site that has the same CCAT as crossovers and just took that a bunch of times. crossoverccat[DOT]com I recommend this for anyone that has the proctored CCAT coming up. The salary is $15 / hr which is really good in my country. 40 hours a week min/max. Menos

I used the same site as the guy above me crossoverccat it helped immensly, im pretty sure its considered cheating but whatever the questions dont have any real life work impact anyway Menos

Dell Technologies

Suppose you start up your computer and the motherboard splash screen appears, but it's followed by a black screen with a blinking cursor. What do you think that is, and would you do?

2 respuestas

I would surmise that there is no OS on the system or a hard drive or video card malfunction. I'd reboot the computer and go into BIOS setup. There I would make sure that the harddrives are found and the video card is functional. In most BIOS', the host OS is listed. If all are fine and dandy. Then I would see if there was an onboard vga port I could change the monitor and check that. Menos

Just to add to what Tariq said. To bypass a lot of needless troubleshooting I would check to see if there is a USB flash drive plugged into the computer. If Yes remove and restart! If no see above. Menos

Conduent

imitation of speach

2 respuestas

imitate

Very limited English language of the interviewer. Test task, which they send to you via email is very easy - no need to worry, you can easily complete both parts. Even if you perfectly do all tasks chances are low, because not possible to understand whom they need Menos

Proofpoint

Why do you think, after being a customer support manager, you can go back to being a customer support engineer and not be both bored and annoyed?

1 respuestas

I answered that I was pretty tired of being a manager where I had to answer to my manager, plus answer to my team as their manager. Menos

ServiceNow

Common javascript question: Difference between === and == when evaluating conditional statements.

2 respuestas

There's quite an extended back and forth in actual interviews for questions like this, so nothing quite like real practice. The Prepfully ServiceNow Senior Technical Support Engineer experts have actually worked in this role, so they're able to do an honest-to-God accurate mock, which really puts you through the paces. prepfully.com/practice-interviews Menos

== checks for value while === checks for variable type and value

Dell Technologies

A customer powers on their computer. The fans spin for a brief moment, then it shuts off. What steps would you take to solve this issue?

2 respuestas

Give a step by step thought process on how you would troubleshoot the problem. They're not looking for a specific answer, just to understand the way that you think. Menos

Interviewed 6 FAANG employees and got this: bit.ly/faang100

Dell Technologies

Why are manhole covers round?

2 respuestas

So they don't fall in on themselves.

Through questions like this, interviewers are mostly trying to test your skillset (and its relevance to the role) as robustly as possible, so be prepared for multiple offshoots and followups. It could be a useful exercise to do mocks with friends or colleagues in Dell to get a real sense of what the interview is actually like. Alternatively Prepfully has a ton of Dell Enterprise Technical Support Senior Analyst experts who provide mock interviews for a pretty reasonable amount. prepfully.com/practice-interviews Menos

Dell Technologies

best dell laptop u have used . What to do if laptop does not boot

2 respuestas

Through questions like this, interviewers are mostly trying to test your skillset (and its relevance to the role) as robustly as possible, so be prepared for multiple offshoots and followups. It could be a useful exercise to do mocks with friends or colleagues in Dell to get a real sense of what the interview is actually like. Alternatively Prepfully has a ton of Dell Enterprise Technical Support Senior Analyst experts who provide mock interviews for a pretty reasonable amount. prepfully.com/practice-interviews Menos

inspiron 15 r , run the in built hardware test

OS you worked on

2 respuestas

windows-7,8,10

Basic Windows 8 and 10 questions

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