Preguntas de entrevista para Senior Customer Success Manager
770
Preguntas de entrevista para el puesto de Senior Customer Success Manager compartidas por los candidatosPrincipales preguntas de entrevista
The last section of the onsite is a presentation where you, the interviewee, choose any topic you want to teach them about.
2 respuestas↳
I picked a topic I felt like could be unique and interesting, and something where there was easy to find facts about the influence of what they were learning- how much money would be at stake, how many people would be experiencing the work, etc. They ask that you teach it in a "technical" way, which I interpret as giving a full understanding of end to end execution. Menos
↳
Hey, Choosing any topic of your choice and then presenting is clear but I am not so sure about the technical aspects that you bring out for the topic. Can you be a bit more specific about the questions asked? Menos
Why I wanted to leave my current role?
1 respuestas↳
I explained that my current situation had not ruled out to be the right role for me and I was interested in getting back into customer type role in cyber security space. Menos
Which Star Wars or Marvel character do most closely relate to?
1 respuestas↳
Beats me, I don't watch those movies. But, I like Spiderman and if I was forced to I would look at CS through the lenses of Spiderman. Like Spiderman, a good CS team is required to move quickly, bounce from topic to topic,(or, customer to customer) and execute efficiently. Menos
Upload your resume to LinkedIn for consideration
1 respuestas↳
Uploaded Resume to LinkedIn but then received confusing response.
What are some important KPIs in SaaS and how do you achieve them.
1 respuestas↳
Churn, retention, CSAT and then describe my approach.
What experience have you had that qualifies you for the position? Critiqued on presentation.
1 respuestas↳
Felt good about all 4 interviews. After 4th interview, received a one sentence email stating that company wasn't interested in me for the role. Very strange and unprofessional since I invested a lot of time and wasn't given the courtesy of feedback. I requested feedback after the fact and no response. Menos
Describe a time when you handled a difficult customer situation.
1 respuestas↳
I shared a couple of examples from my experience and summarized my approach to handling these inevitable situations that arise when managing customer relationships. Menos
How would you describe Persado to a friend that didn't know about what we do in 2 sentences max.
1 respuestas↳
I responded with a bit of a run-on sentence of their value prop that was valid, which we laughed about after and actually helped build a rapport. Menos
Describe your background and interest in Persado.
1 respuestas↳
What project management/organization tools have you used to ensure timelines are met? Menos