Preguntas de entrevista de Customer support manager
545
Preguntas de entrevista para Customer Support Manager compartidas por los candidatosPrincipales preguntas de entrevista
SQL Command?
3 respuestas↳
What is cloud computing?
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Can you pls tell what were the other questions asked that is other then java , SQL , Linux. Why you declined offer? And what was the salary they were offering? Menos
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19000k /m
Basic character questions and call center life style questions.
2 respuestas↳
Honestly
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What type of drug test does Dish administer
Talk about a time you had to handle a irate customer. What steps did you take?
2 respuestas↳
Listen attentively. Acknowledge the customer's problem. Resolve their problem. Follow up with them. Menos
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First I acknowledged the customer's anger, then asked them to give me some specifics of what made them feel that way. I reflected the customer's anger back at them frequently. I would try to fix the problems they identified, and if they couldn't be fixed, I would escalate them up the chain per company policy and procedure. Just acknowledging the customer's anger often calmed they down enough to engage in some serious problem solving. Menos
give an example of a situation at your last job where you had to deal with an upset cm? what did you do to calm them?
2 respuestas↳
Talk about a time when u listened to a customer vent, how quickly you identified the issue and what steps taken to resolve the issue.. Menos
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best answer is answer truthfuly
Why do you feel that your work experience would make you an outstanding Dish employee?
1 respuestas↳
Based my answer on few outstanding points in my customer service work history; ie, adwards and skill sets attained. Menos
The interview took place 8 years ago do not remember.
1 respuestas↳
I answered all question to the satisfaction of the hiring manager
The most interesting question for me was: how are you going to resolve the issue on low CSAT
1 respuestas↳
And my answer was a good root cause analysis on what is causing the low CSAT
What if you got a better offer? will you leave us?
1 respuestas↳
Well, it's not about money all the time. I am looking for a place to gain better experience, where I prove and improve my skills in the area of my expertise. Menos
How do you measure the performance of the support team and what steps do you take to improve their performance.
1 respuestas↳
I described the various metrics used and some of the team and individual activities that were carried out to affect improved performance, i.e. monitoring, training, mentoring, etc. Menos
My past or current job. But not in detail (like why you left the job)
1 respuestas↳
just my list of past jobs