Preguntas de entrevista para Customer Success Specialist

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Preguntas de entrevista para el puesto de Customer Success Specialist compartidas por los candidatos

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A un Customer Success Specialist le preguntaron...23 de septiembre de 2016

What is your spirit animal

7 respuestas

Dove: Because they are calm and peaceful & keep their cool (They loved that answer) lol Menos

It sure was.

No skills needed. They provide training from top to bottom.

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Street Context

Are you willing to work 7 days a week in some weeks?

5 respuestas


Yes sir, I am ready to work 7days every week

I can do 8hours work daily.

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What is your leadership style?

5 respuestas

One approach doesn't fit all scenarios, so better you develop wide set of styles as per scenario needs. In other words, be a transformational (aka Agile) leader Menos

As a leader, it’s important to be approachable and knowledgeable in your field. Understanding the work and communication styles of your employees is crucial, as you’ll need to assist your employees daily in a manner that is effective and efficient for their own unique learning style. My door is always open for my team members who request guidance, and as an effective leader, I should always be able to provide guidance and feedback that feels understood to them and their needs. Menos

It's important to learn the organization's culture and get to know the employees to determine and apply the best approach. Ultimately, we want to take the best of the culture, expand on it, utilizing employees' strengths before making, or suggesting any major changes. Menos

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Standard interview questions inline with what you would expect for the CSM role, customer interaction - etc. Logic Test was fairly straight forward, applied mathematics - high school stuff.

4 respuestas

Are you native Japanese? or foreigner?may be they hope native japanese speakers. Menos

Not Japanese but have lived here for 20 years, so linguistically native. But you are right that CEO locally would seem to prefer Japanese Nationals. This is fine, would have been nice to know earlier. FYI I also had a Japanese test which consisted of translating a Nikkei Shinbun article and commenting which I passed. Menos

Hello, The feedback from our Japan CEO for you was indeed that you seemed "laid back", meaning less engaged and driven than he was expecting. This has nothing to do with age or nationality. We are a global company and we hire all nationalities and all ages, as we grow worldwide. Thank you, Menos

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There is one light bulb in a dark room, 3 light switches in another room, none of them have windows. You can only enter each room once. How do you find out which switch turns on the light bulb.

3 respuestas

For the ant, I'd guess walk to the middle of one of the opposite sides and then to the opposite corner. Both halves of the walk are identical, and it's between the shortest path (walk an edge) and the longest (walk corner-to-corner) for traversing a given face. The math should be easy enough to do to verify. Menos

Took me a while - turn on switch 1 for like 2 minutes, this heats up the bulb. Turn it off and turn on switch 2 and go to other room. If light is off and cold, it's switch 3, off and warm, switch one. Nowadays it's possible the heat trick wouldn't work - i.e., an LED might cool off so quickly Menos

An ant is sitting on a corner of a cube. What's the shortest path to get to the exact opposite corner of the cube? Menos


What am I looking for in a company?

3 respuestas

I was looking for growth opportunities, teamwork, and a positive atmosphere.

A small company that is agile and innovative.

A company that is growing based on changes in the industry, forward thinking, and one that invests in its employees. Of course, ethical standards, are a given. Menos


How many hours do vehicles drive in NYC on a given day?

3 respuestas

70 hours of driving in

70 hours of driving in

Pulled some numbers out of my a**, and subtly tried to convey the irrelevant nature of his question without being rude and dismissive. Menos


Would you be willing to take your 20 years of management experience and throw it away to come work for peanuts?

3 respuestas

Dumbo worked for peanuts too and he was famous!!!

The top reps are making 70K plus a year. If that's peanuts, you're nuts.

Considering hard work doesn't scare most people from an opportunity with an industry leader, yes. We would. Menos


Larry is taller than Sue. Sue is taller than Harry. Harry is the tallest, true or false?

3 respuestas


A bit frustrating since they don't know you and will make an assessment based on how you score. I don't think a test can say anything about you except that you are either good or bad at testing. The real world works differently. But I guess it is where we're heading. If you haven't seen Gattaca, the movie, you should - I'm sure in the very near future your ability to do a job will be based on your DNA profile. Menos



How did you hear about us?

3 respuestas

I had the same experience! That lady was so rude and she was cranky and literally looked asleep the whole time like she hates being there! Menos

Ditto! The blonde woman who they say is a trainer or "leader of learning" was SO RUDE. She made me feel like scum so I accepted an offer from another company. Menos

Why work here?

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